How can we help?
Explore our knowledge base or reach out to the DexPrime protocol support team for assistance.
Lost My Recovery Phrase?
Since DexPrime is non-custodial, we do not store your seed phrase. If you lose it, your funds cannot be recovered. Always keep a physical backup offline.
Transaction Pending?
Blockchain congestion can cause delays. You can check your transaction status on explorers like Etherscan or BscScan using your TXID.
Is DexPrime Safe?
Yes. All private keys are encrypted with AES-256 and stored locally on your device. We have zero access to your digital assets.
Send us a Message
Average response time: 24-48 hours
Official Inquiries: [email protected]
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